Contacts

GENERAL HELP

• Iron Mountain Flexible Benefits Helpline

  Administration and general information

  01252 767 058

  Monday through Friday, 9 a.m. to 5 p.m.

  http://ironmountain.tbs.aon.com

  ironmountain@aon.co.uk

• Global HR Service Support

  Administration and general information

  0800 2797620

  irm.service-now.com/mymap

  irmHR.EMEA@ironmountain.com

HEALTH

• Aviva Private Medical Health

  Private Medical Insurance

  0800 158 3317 Claims

  Monday through Friday, 8 a.m. to 8 p.m., or Saturday from 8 a.m. to 1 p.m.

  www.direct.aviva.co.uk/MyAccount/login

• Unum Dental

  Dental Insurance

  0345 850 9439

  Monday through Friday from 9 a.m. to 5 p.m. (not including public holidays).

  https://mypolicy.unum.co.uk/NIS/MemberArea

  dental@unum.co.uk

FINANCES

• Aviva Protection

  If you have any additional questions or concerns please contact HR team via myMap.

• Aviva Critical Illness Insurance

  Critical Illness Insurance

  0800 015 7523

  Claims

  Monday through Friday, 8:30 a.m. to 5 p.m.

  groupciclaims@aviva.com

• Aviva Pension Plan

  0800 145 5744

  http://workplace.aviva.co.uk/ironmountain/

  contactus@aviva.com

• Aviva Spouse/Partner Life Assurance

  0800 158 2714

  Claims

  Monday through Friday, 9 a.m. to 5 p.m. GMT

  grouplifeclaims@aviva.co.uk

• Chubb

  Personal Accident Benefit

  0345 841 0056

  cust.servuk@chubb.com

• Annual travel insurance

  General queries

  Helpline 0207 977 9380 (Monday through Friday, 9 a.m. to 5 p.m.)

  flex@cspinsurance.com

  www.cspinsurance.com/products/employee-benefits

  Claims

  Helpline: 01243 976 278 (Monday through Friday, 9 a.m. to 5 p.m.)

  Claims portal: cspeb.myclaimshub.co.uk (24/7 access)

  EBClaims@cegagroup.com

  Overseas medical incidences

  Helpline: 01243 976 291 (24/7 access)

  cega.assistance@cegagroup.com

• Iron Mountain Flex helpdesk

  General Information

  01252 767 058

  Weekdays, 9 a.m. to 5 p.m.

  ironmountain@aon.co.uk

• Simplyhealth

  Health Cash Plan

  0300 100 1020

  Weekdays, 8 a.m. to 8 p.m.

  http://www.simplyhealth.co.uk/

  customerservices@simplyhealth.co.uk

WELLBEING

• Resources for Living

  Employee Assistance Programme (EAP)

  0800 243 458

  Resources for Living contact directory

  Iron Mountain Aetna Resources For Living

  Username: Iron Mountain

  Password: Mountaineer

• Personify Health

  IM Wellness

  Contact: support@personifyhealth.com

  Login into platform: join.personifyhealth.com/ironmountain

  App download: engage.personifyhealth.com/download

  Enrollment QR code:

  

  App store QR code:

  

• PsychHub

  Emotional Wellbeing

  https://app.psychhub.com/signup/ironmountain

LEISURE

• Charities Aid Foundation (CAF)

  Give As You Earn (GAYE)

  03000 123 000

  enquiries@cafonline.org

• Cycle2Work/Halfords

  Bike to Work

  0345 504 6444

  cycle2work@halfords.co.uk

• GymFlex

  Epassi UK Ltd

  Helpline 0345 300 6474

  info@gymflex.co.uk

  www.gymflex.co.uk

• Pluxee Card

  Pluxee Card

  01252 767 058

  Monday through Friday, 9 a.m. to 5 p.m.

  ironmountain@aon.co.uk

• Pluxee Child Care Vouchers

  Pluxee Child Care Vouchers

  Online Form: https://www.pluxee.uk/product-support-enquiry-form

  https://childcare.pluxee.uk/login

• Tusker

  Electric Vehicle Scheme

  0333 400 7431

  EETeam@tuskerdirect.com